Buttonwood will issue a refund for product returned, less shipping charges, due to damage or spoilage. Under weather advisories (see above), if you elect to have us ship wine regardless of extreme temperatures, Buttonwood is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. Should you have any issues with product received, please call 805-688-3032 or email service@buttonwoodwinery.com, so we can further assist you.